Can I get a Little MORE support around here?

In November last year, I blogged about the phone queue reporting and graphing page beta-released by my ISP, Internode.  The aim was to use the data presented on that page, with some basic queuing theory (Little’s Law), to determine the size of their helpdesk.  I theorised that a rough estimate for how many Internode support [...]

Estimating Adam Internet’s Broadband Customer Numbers

Executive Summary
I estimate that Adam Internet is somewhere between 27% and 30% the size of Internode, which equates to between 42,249 and 46,934 broadband customers.  This estimate does not include other services such as 3G, VoIP and dialup customers.
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Introduction
“Adam Internet” is an Internet Service Provider (ISP) based in my home town of Adelaide, Australia.  They [...]

Does one in four equal fifty percent?

… perhaps for sufficiently small values of “four”…
In February 2008 two of Australia’s leading Internet Service Providers, iiNet and Internode, released an ADSL2+ broadband “heatmap”.  It illustrated what a sample of 16,000 customers within the Sydney area were achieving in terms of real ADSL2+ broadband download speeds.  The heatmap can be downloaded from the Internode [...]

Can I get a Little support around here?

Yesterday my Internet Service Provider, Internode, released a public beta of its phone queue reporting and graphing software.  You can view it here:
http://www.internode.on.net/customer-service/
It’s somewhat hypnotic watching the results being updated every 60 seconds.  And there’s quite a few interesting statistics presented on the page, especially if you’re into queuing theory.  In fact I’d like to [...]

Your shipment of FAIL has arrived

I was reading “Steve Waddington’s Network Notes” today where he describes how two electrical components failed on him at the same time, and wonders what the chances were of it happening.
It is highly unlikely that two electrically isolated components would fail at exactly the same time. Since both are rated at an MTBF of 90,000 [...]

Internode’s Data Pricing: One Expert’s View

Earlier this week member “Amfony71″ posed this question in the Whirlpool Broadband forums:
Why is Internode so expensive? Why does $/GB go UP the more I use? If feels like a penalty designed to discourage high bandwidth users. Well bugger that, that’s the future, so why am I with an ISP discouraging that?
I thought it [...]

How Much Quota Do Internode Customers Actually Use?

All ISPs who keep sensible usage records know exactly how much the users on each of the plans they offer actually use and the time frames in which they use it – a rule of thumb is that the average usage (across any 12 month period) is less than 40%.
John Linton’s Personal Musings
The formula by [...]

Modelling Internode’s Growth Rate

Internode is an Australian Internet Service Provider (ISP) based in my home town of Adelaide.  They are my also my particular ISP of choice having provided me with a fast, stable, reliable internet connection at a reasonable price over the last 5 years or so.  If you’re in Australia, and you’re looking for an ISP, [...]

How ISPs Cost Average Their Plans

I’m a “Regular” over at the Whirlpool discussion forums.  That particular Whirlpool site has nothing to do with washing machines, instead devoted to broadband, the Internet and related technologies.  All areas that I share an interest in with the other ne’er-do-wells you’ll find there.  So I thought I’d devote this, my very first blog [...]